AY may require customer information such as name, contact details, and medical condition of its customers and members of the crew in order to deliver its services. If additional information is required AY will ask for your permission to obtain them. We may collect customer information through our forms or via email or telephone. Personal information may be collected when customers contact AY and request information or complete a booking or a booking request.
Customer Information Usage
We do not store credit card details nor do we share customer details with any third parties.
AY will use customer or any other information collected to enhance and improve the client’s experience of using our website. This may involve tracking customer movements around the website and analyzing en masse the results of customers' preferences and their use of the site. Certain groups of people may be sent further information about products and services, based on that analysis. You have a right not to receive this information by sending us an email requesting for this service to stop and providing us will your some customer information to identify you from our distribution list.
AY may use customer information to contact customers on AY offers on services, send brochures and any other marketing material (“marketing material”). The AY website assumes that the customers agree to any type of communication with AY. If you want to opt out of the communication service, then you will need to send us an email with subject unsubscribe and indicating your personal/customer information so that AY can identify you in the list of clients and take appropriate steps to opt you out of the communications service.
AY website may contain links to other websites or micro-sites not controlled or owned by AY. It is the customer’s/visitor’s responsibility to check the status of these sites before using them. Please read their terms and conditions carefully. AY is not responsible for the content of these websites and does not monitor or endorse the content of these websites. We don’t accept any liability whatsoever arising in relation to any other websites or their content.
By using and entering the AY website, you consent to AY’s use of “cookies”. Cookies are used:
i. To allow you to carry information across pages of our website and avoid having to re-enter information when you return to the site. ii. To measure our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use. iii. To deliver more relevant advertisements on other websites by showing you products or services you might be interested in based on your most recent visit to our site. iv. To deliver more relevant email marketing by presenting you with products or services you might be interested in based on your most recent visit to our site.
You can accept or decline cookies by modifying the settings in your browser. Please note that if you disable all cookies then you may not be able to access many parts of the AY website.
In order to ensure that no fraudulent or money laundering or secure activity are taking place, AY may review, monitor and/or record telephone calls, transactions and activities at all points of contact, and web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain AY’s sole property.